Hospital Feedback Form
If you’re a patient, carer or family member looking to make a complaint or provide some complimentary feedback about your experience at Manchester Royal Infirmary, we’ve listed some useful links below.
Make a complaint or compliment
For compliments, concerns or complaints about Manchester Royal Infirmary, patients and families can contact the Patient Advice and Liaison Service (PALS). PALS offers confidential support, helps resolve issues quickly where possible, and can explain the formal complaints process if needed.
You can contact PALS by email at pals@mft.nhs.uk, by telephone on 0161 276 8686 (Monday to Friday, 9am to 4pm), or by writing to PALS & Complaints, Manchester University NHS Foundation Trust, Cobbett House, Oxford Road, Manchester, M13 9WL.
If you would like to share a compliment, positive feedback can also be sent to patient.compliments@mft.nhs.uk. If a concern cannot be resolved through PALS and needs a formal investigation, a complaint can usually be made within 12 months of the event, or within 12 months of becoming aware of the issue, by emailing complaints@mft.nhs.uk or calling 0161 276 4509.
Independent support with NHS complaints is also available through VoiceAbility on 0300 303 1660.
If you’d prefer to pass your complaint or compliment through us, please complete the form at the bottom of this page.
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Manchester Royal Infirmary Ratings & Reviews |
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MRI – Make a Formal Complaint |
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MRI – Patient Experience |
Click the Bee Network logo above for the latest public transport information to get to Manchester Royal Infirmary – part of the Oxford Road Hospital Campus.
Click map to download as a PDF
Manchester Royal Infirmary has a section of their website dedicated to Patient Experience.
Click HERE to leave a Patient Review for the Hospital Management.
